as well as supporting Adobe® Reader® (the current version). An unlimited access to http protocols is required and to the main domain https of www.tripnet.pl service, an open access to “cookie” files, deactivated mechanism of blocking “pop-up windows” and also switched off tools blocking the pop-up windows in the settings of the currently used Internet browser.
Conclusion and Termination of Contract for Using the Booking Platform
Concluding and terminating the Contract for using the Booking Platform shall take place in written form under the rigour of nullity, individually with each Partner in form of a separate Contract. The Statutes specify the rights and obligations of the Parties within the scope not regulated by the Contract. The amendment of the Statutes shall not be considered as the amendment of the Contract. The rules of the Statutes amendment have been detailed in § 6.
Types and Range of Services Performed by Net-Investors
The Booking Platform presents accommodation facilities of different standards and categories. Classification into categories is expressed in the form of stars, however please bear in mind that in view of collecting and presenting offers from different sources, we may not be held liable for discrepancies resulting from differences following the local legal or customary regulations concerning the standards or categories of accommodation facilities that may not correspond to the standard of the facilities in Poland. Net-Investors stipulates they shall not be liable for discrepancies in designation of hotel standards applied in different states.
4.1 In order to make reservations for individual clients, it is necessary to select an interesting offer using the option “New Booking”.
It is required to provide the minimum of the following details in order to select an offer:
4.2. Each child over 2 years of age (on the date of check-in) ought to be notified in the booking within the option of an additional bed.
4.3. Infants – which refers to children under the age of 2 years (on the check-in date) require notification at the time of offer selection within the option of a crib and each time their presence must be indicated by adding a proper note to the booking. The place for an infant is confirmed immediately with the Provider, thus confirmation of the booking on the Booking Platform shall not guarantee confirmation by the Provider and shall not be equivalent to concluding a contract of accommodation in that respect. Confirming a place for an infant shall be notified to you by an additional e-mail, which shall be included in a hotel voucher. In case notification has not been made, or the infant’s presence has not been indicated, at the time of booking it is stipulated that it shall be impossible to cancel the booking free of charge in view of lack of confirmation of the place for the infant by the Provider. Therefore, please pay special attention to the fact while booking.
4.4. Following accomplishment of the selection process, the results meeting the earlier specified criteria shall be presented.
4.5. All the facilities’ descriptions are provided in English. Should you have any doubts regarding the contents or the form of description, please contact our office immediately – we stipulate the right to reject all the complaints delivered by the Client or Partner during the stay at the facility or afterwards. We stipulate expressly that we bear no liability for a failure to provide the accommodation service if particular information was included in the description but was misunderstood, distorted in translation or misled the Client or Partner without a prior attempt to explain doubts, as each time before the Client avail themselves of booking we are at the Partner’s disposal providing assistance in checking all the information published by us.
4.6. After an offer’s selection, please read the information on terms of cancellation and Providers’ notes. The terms of cancellation and Providers’ notes are an integral part of the accommodation contract as long as they do not contradict these Statutes. Following pressing the “Booking” button, a transfer to the booking form shall take place. Please fill in the booking form carefully, and above all please include all and full details of the client, without diacritical marks. In order to finish the booking process, please read and accept the terms specified in the booking form by marking appropriate spaces. Before acceptance, all terms may be open, downloaded and saved, as well as passed on to the Client before their final acceptance. Please include additional information in “Comments” space. In particular, each arrival after 6 p.m. on the date designated as check-in date at the local time for a facility must be definitely mentioned in the booking form’s “Comments”. Lack of information of a late arrival may result in cancellation of booking according to the rule “no show” (which means the booking was not made available of but at the same time there is an obligation to incur the cost of stay).
4.7. Any “Comments” (among others, requests concerning additional services, smoker and non-smoker rooms, early and late check-in and check-out) delivered by the Partner shall be passed on to the Providers, however their complying with may not be guaranteed.
4.8. Having filled in the form and having accepted the terms, please press “Booking” button in order to finish the booking process. The reservation shall obtain the system number and proper status. Information on making the reservation and its status shall be sent to the Partner by e-mail at the e-mail address specified by them. At the moment the Partner collects the “Voucher”, the accommodation contract between Net-Investors and the Partner is concluded. In case the Partner receives from Net-Investors an e-mail message including confirmation of booking, but not generating a “Voucher” by the Partner, or a lack of cancellation while the booking cost-free cancellation is possible, the Partner may be obliged to cover the cost of damage occurred for Net-Investors in the relation with the Provider.
4.9 In case of confirmed reservations, in order to buy them out, it is necessary to generate and download “Voucher”. The “Voucher” is a travel document, necessary to carry out the check-in procedure in a hotel facility and possessing it is required at the time.
4.10. Until the “Voucher” is generated, Net-Investors shall provide at each Client’s or Partner’s request, by phone or e-mail, information about facilities meeting the criteria specified by the Partner, with reference to the searching process, in particular the information regarding the facility classification, traffic connection with the facility, additional services available at the facility, attractions offered in the place the facility is situated.
4.11. Bookings, as well as the earlier presented options, have a designated date of charge-free cancellation or information of the lack of such option. Until the date referred to as the date of charge-free cancellation, until 1 p.m., the commission and cancellation are not connected with any additional costs (the date is considered to be complied with if during the time booking is delivered to Net-Investors) – please pay attention each time to the comments from the providers and booking terms, presented in connection with the offer, which may include additional information concerning the dates and possible charges related to cancellations, which are binding following the effective booking. The information is an integral part of the accommodation contract, as far as it does not contradict the Statutes. At cancellation commissioning, written form is absolutely required , whereby maintaining the written form shall also concern sending e-mail messages or using appropriate buttons on the Booking Platform. The button enabling cancellation from within the system is available for bookings where charge-free cancellation is possible, and the booking is confirmed or confirmed with the Voucher – in all other cases the button is unavailable and please contact our office directly then.
4.12. For the options and bookings where the date of charge-free cancellation is earlier than or corresponds to the booking date, special attention must be paid to the terms including the information of lack of charge-free cancellation.
4.13. In case of bookings where the date of charge-free cancellation passed, and the Client wishes the booking cancellation or amendment, and especially a shorter stay, it must be remembered that the operations may be related to additional costs. In particular, Net-Investors shall not be obliged to consider the Partner’s request if the Partner did not conform to the rules of charge-free cancellation indicated in the Statutes or to the information and comments passed on by the Providers.
4.14. Any amendments must be made in writing, whereby keeping the written form shall be also considered in case of: (i) sending appropriate information using a form included in the booking details, (ii) sending information by e-mail to the address email@example.com
In the reply you will be informed immediately of possibilities of amendments for a particular booking. “Immediate” reply shall mean 24 hours from the date of Provider’s reply of a possibility of making amendments in case of a particular service. Please bear in mind that following the amendments, we shall not guarantee the next confirmation of booking, either with the amendments introduced or the return to original version.
4.15. The charge related to cancellation following the lapse of charge-free cancellation period, shall refer to a minimum of the first overnight stay including all rooms and persons to a maximum of the full booking sum. In case the Client does not appear at the hotel (“no show”), the rules identical as in case of charge-free cancellation period lapse shall apply.
4.16. Net-Investors shall make all endeavors to minimize the cancellation costs, however the amount of charge shall depend on the agreements and contracts between the hotel facilities, services providers and Net-Investors – in each case when Net-Investors is charged with cancellation charges by a hotel facility or the Provider, the Partner shall receive a relevant invoice from Net-Investors. Net-Investors stipulates they shall not be liable for the amount of cancellation charges, as long as the charges have been specified in the comments or information delivered by the Providers.
4.17. We wish to remind you that commissioning cancellation for a booking after the lapse of charge-free cancellation period shall not be the grounds for amendments of charges or terms of payment based on the issued invoices. Information of any possible amendments of charges or terms of payment shall be sent to you directly after it is received by Net-Investors from the Provider or hotel facility, and to the issued invoices and vouchers appropriate corrections shall be sent.
4.18. Net-Investors shall not be liable for providing information about the required travel documents and they stipulate no liability for damages caused by the lack or fault in the documents in possession of the Partner or the Partner’s Clients. The information related to visa or passport requirements in a given country may be received directly from the diplomatic posts.
4.19 Net-Investors shall be liable for a failure to perform or inadequate performance of a service only up to the sum incurred by the Partner as the service purchase price. In case of so called Overbooking (it is a situation in which the hotel where the room was initially booked may not provide accommodation to the Partner’s Clients because more rooms were sold than there are on offer in a facility). The hotel as a rule assures accommodation in an alternative hotel then. The Partner may refuse acceptance of the alternative, although in such a situation they are not vested in claims against Net-Investors. If the Client accepts the alternative, they may notify Net-Investors of the so called Overbooking occurrence, which shall be immediately passed on to all the interested parties of the agreement, but the Client shall not be vested in any additional compensation by way thereof. If the Client does not accept Net-Investors’ alternative, Net-Investors shall not be liable for the so called Overbooking exceeding the necessity of returning the sum of service purchase price paid by the Partner.
4.20. Vouchers for cancelled or amended reservations lose their validity at the moment they are cancelled or amended. The loss of Voucher’s validity shall result in termination of a contract between Net-Investors and the Partner. Net-Investors stipulates they shall bear no responsibility for any problems related to the fact of an invalid, improper Voucher held by the Client or a complete lack of Voucher during the Client’s stay in a hotel facility.
5.1. For the number of over 9 (nine) people per one booking or in case the number of 4 (four) rooms is exceeded, a group offer enquiry must be made. In such a case, please send to the email address: firstname.lastname@example.org an inquiry including the following details:
5.2. Within 3 (three) weekdays, information concerning the offer / offers meeting the criteria of enquiry or the lack of such criteria shall be sent onto the e-mail address specified by the Partner. Possibly, we shall ask you to complete the details if we find they are missing in the enquiry, which shall influence the time of response as only the commissions containing full details shall be considered; at the same time 3 (three) weekdays must be considered from the date of passing all the required data. We stipulate the right to refuse to process an enquiry about a group offer in case the providers or hotel facilities representatives inform us of processing the same commission by another subject or directly by the Client. If within 3 (three) days we do not obtain any offers meeting the specified criteria, an email including relevant information shall be sent to the email address specified by the Partner.
5.3. Each offer sent shall be accompanied by special conditions on which a group booking may be made – they shall have the priority of application regarding a particular offer over other system terms and statutes, including those of the Statutes concerned. In particular, attention must be paid to the terms of payment and cancellation dates. In all cases not regulated by special terms for a group offer, the provisions of these Statutes shall apply.
5.4. As regards other issues, the above provisions regarding bookings for individual Clients shall apply.
Amendment to the Statutes